A lady cutting flowers

Skills for the future, today

Training and career development for adults in Coventry & Warwickshire



Coventry and Warwickshire Adult Learning (“CWAL”) is a collaboration between four colleges which are:

CWAL understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, adultlearningcw.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy and the placing of Cookies on your device (see section 13 below) is deemed to occur if you click on 'Accept' in the pop-up window when you first access Our Site or you continue to use/browse Our Site, including filling in a form on Our Site.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“EEA” means all EU Member States plus Norway, Iceland, and Liechtenstein;
“GDPR” means the UK and EU General Data Protection Regulation;
“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the UK General Data Protection Regulation (and the EU General Data Protection Regulation 2016/679) (“GDPR”); and “We/Us/Our” means Coventry and Warwickshire Adult Learning whose main office address is WCG, Warwick New Road, Royal Leamington Spa, Warwickshire CV32 5JE.

2. Information About Us

2.1 Our Site is owned and operated by Warwickshire College (trading as Warwickshire College Group) of Warwick New Road, Royal Leamington Spa, Warwickshire CV32 5JE.

2.2 Data protection matters are dealt with by the Data Protection Officer, WCG, Warwick New Road, Royal Leamington Spa, Warwickshire CV32 5JE; email:dpo@wcg.ac.uk; telephone:07858 300 228.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your personal data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

4.3 For further information about your rights, please contact the Information Commissioner's Office.

5. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

5.1 name

5.2 date of birth

5.3 contact information such as email addresses and telephone numbers

5.4 demographic information such as post code

5.5 geoLocation

5.6 web browser type and version

5.7 operating system.

6. How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 2018 and the UK GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis under the UK GDPR, either because it is necessary for 1) performance of a contract with you; 2) because we have legal obligations to fulfil, including but not limited to, declaring personal data to the Education & Skills Funding Agency (ESFA) to comply with enrolment rules and/or so that we can receive funding (where applicable) or to Ofsted during inspections; 3) because you have consented to Our use of your personal data (e.g. by subscribing to marketing); 4) because it is in your or another's vital interests, such as in the event of injury or illness and emergency services attend; 5) in the public interest/exercise of Our official authority, e.g. working with the police in the event of criminal offences, etc; or 6) in our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1 Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a teaching and learning contract with you);

6.2.2 Personalising and tailoring Our products and services for you;

6.2.3 Replying to emails from you;

6.2.4 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing enquiries@adultlearningcw.co.uk);

6.2.5 Market research;

6.2.6 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and the user experience.

6.3 With your permission or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties (including Google services) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use. We recommend that you check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. This is a qualified right under the UK GDPR as legal obligations may still exist whereby We are compelled to retain your personal data in certain circumstances, e.g. enrolment data recorded by the Education & Skills Funding Agency.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected, subject to compliance with our statutory obligations.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as We need to in order to use it as described in section 6, and/or for as long as We have your consent to keep it.

7.2 Your data collected by Us will be stored within the EEA. However, you are advised to access the privacy policies of each of the partner colleges within the CWAL Skills Accelerator collaboration.

7.3 Data security is very important to Us. In order to protect your data We have taken appropriate measures to safeguard and secure data collected through Our Site.

7.4 Steps We take to secure and protect your data include:

7.4.1 We encrypt your data;

7.4.2 We secure your data to industry standards.

8. Do We Share Your Data?

8.1 Subject to clause 8.2, We will not share any of your personal data with third parties unless We have your consent or We are required to do so by law. However, when You enquire about a course through this website Your personal data will be shared with the CWAL partner colleges for the purpose of directing You to the college offering vacancies on the course you are enquiring about.

8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, e.g. a personal injury claim; where We are complying with a criminal investigation carried out by the police or security services or for safeguarding purposes; where We have a legal obligation to share personal data, e.g. enrolment and/or funding rules by the ESFA; where We are subject to a court order; or where We are complying with governmental authority.

8.3 We may share your data with other companies within the CWAL group so that We may respond appropriately to your enquiry or interest.

8.4 We may sometimes contract with third parties to supply products and services to you on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. Please be aware that We are not responsible for any advertising or marketing done by any third party. If you wish to refuse marketing from any third party you will need to contact them directly.

8.5 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.6 Where We transfer any personal data outside the EEA we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and EEA.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving marketing emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict Our use of Cookies. For more information, see section 13.

12. How You Can Access Your Data

In accordance with the UK GDPR, you have the right to be informed of personal data We hold about you and to ask for a copy of your personal data, where such data is held Us. No fee is payable if you make such a request, except for reasonable costs incurred as a result of printing, photocopying and postage. Please contact Our Data Protection Officer using the contact details in section 2 above.

13. Our Use of Cookies

13.1 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use Google services cookies on Our Site, specifically analytics. These cookies are used on Our Site to anonymously track behaviour on Our Site. These Cookies do not collect your personal data. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

13.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

13.3 We do not use strictly necessary first party Cookies on its Site. We use Google Analytics which uses Cookies to store IDs/tokens, but not personal identifying information. IDs/tokens are unique identifiers which do not identify an individual or relate to any personal data. These Cookies assist with website functionality to provide Users with the best online experience. We would like to place analytic Cookies and some 3rd party Cookies on your device to help us make improvements by measuring how you use our Site. Your consent to Us placing these Cookies on your device is gathered if you click on 'Accept Cookies' in the pop-up that appears on your screen when you open Our website. By clicking on 'Accept Cookies' you will be giving your consent to Us placing these Cookies on your device which will enable Us to provide the best possible experience and service to you. General information on disabling Cookies can be found in section 13.5 below.

13.4 You may disable Cookies by changing the settings in your chosen internet browser, but this may affect how the Site functions. Most internet browsers enable you to choose whether you wish to disable all Cookies or only third party Cookies. For further details, please consult the help menu in your chosen internet browser or the documentation that came with your device. Please note, if you do not accept the placing of Cookies on your device, certain features of Our Site may not function properly or as intended meaning you will not have the best experience of Our Site.

13.5 The following first party Cookies may be placed on your computer or device:

Name of CookiePurposeExpiryStrictly Necessary
cookieConsentSaves whether the User has accepted or rejected Cookies on Our Site365 daysNo

13.6 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

13.7 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

13.8 The analytics service(s) used by Our Site use(s) the following Cookies:

Name of CookieFirst / Third PartyProviderPurpose
_gidThird PartyGoogleUsed to distinguish users.
_gaThird PartyGoogleUsed to distinguish users.
_gatThird PartyGoogleUsed to throttle request rate.

13.9 You can choose to delete Cookies on your device at any time. However, you may lose any information that enables you to browse Our Site quickly and efficiently.

13.10 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your device if you are unsure about adjusting your privacy settings.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at marketing@warwickshire.ac.uk, by telephone on 0300 456 0047, or by post at Marketing Department, Royal Leamington Spa College, Warwick New Road, Royal Leamington Spa, Warwickshire CV32 5JE. Please ensure that your enquiry is clear, particularly if it is a request for information about the data We hold about you.

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.